Terms & Conditions

Legal Disclaimer

Thank you for visiting our web site ("site"). You should read the following terms carefully before using this site. Your use of this site is governed by the following terms of use ("terms"). If you do not agree with all of these terms, please exit this site now. By using this site, you agree to comply with, and to be bound by, these terms. Hockley Ltd may, from time to time, change these terms at its sole discretion. By using this site after any such change, you agree to comply with, and be bound by, the terms as changed.

Copyright, Trademark and Other Intellectual Property Protection

all materials on this web site (the "site"), and the site itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Hockley Ltd or its subsidiaries or affiliates, or used with permission of their owners. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, trade dress and other materials contained in this site, as well as the software used in the design and development of this site. All rights are reserved, worldwide.

The name and mark Hockley, all other Hockley related marks and all other Hockley related marks depicted in this site, whether registered or unregistered, are trademarks or service marks of Hockley Ltd in england and Hockley London Ltd in england.

The materials contained in this site are displayed for informational and promotional purposes only. This site is solely for private, personal, and non-commercial use. You may download or copy materials in this site solely for your personal non-commercial use. You do not obtain any right, title or interest in any material or software as a result of any such downloading or copying. You may not reproduce (except for your personal non-commercial use), publish, transmit, distribute, display, remove, delete, add to, otherwise modify, create derivative works from, sell or participate in any sale of, this site, any of the materials in this site, or any related software. Any other use of materials on this site, including reproduction for purposes other than your personal non-commercial use, modification, distribution or republication, without the prior express written permission of Hockley Ltd, is strictly prohibited.


You agree that any and all comments, messages, postings, data, suggestions, creative ideas, designs, concepts, product suggestions and other items or materials disclosed, submitted or offered to Hockley Ltd through or in connection with this site ("submissions"), including, but not limited to, survey responses, shall be treated as non-confidential and not proprietary and shall become, and remain, Hockley Ltd's property. Such disclosure, submission or offer of any submission shall constitute an assignment to Hockley Ltd of all rights, title and interests in all copyrights and other rights in the submission. Hockley Ltd is, and shall be, under no obligation (i) to maintain any submission in confidence; (ii) to pay to anyone any compensation for or in connection with the use of any submission; or (iii) to respond to any submission. You represent and warrant that no submission by you will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, privacy or other personal or proprietary right. By making any submission through, in connection with or related to this site, you agree that Hockley Ltd has the right (but not the obligation) to copy, publish, distribute or use such submission, or any part or parts thereof, for any purpose, including, but not limited to, advertising, promotional, product development or other commercial purposes, without compensation to you or to any other person. Hockley Ltd does not, cannot and does not agree to consider or review every submission, and is not liable or responsible for the content of any material posted on this site by users. You agree not to upload, post, distribute or otherwise publish on this site any material that (i) is libellous, defamatory, obscene, abusive, pornographic, threatening or an invasion of privacy; (ii) infringes the intellectual property rights, including, but not limited to, any copyright, patent, trade secret or trademarks, of any person or entity; (iii) is illegal in any way or advocates illegal activity; or (iv) advertises or solicits funds, goods or services. You are and shall remain solely responsible for the content of any submission you make.


This site may contain links to other sites. Hockley Ltd is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. Any link to another site, and reference to third-party information, products or services linked to this site, is not, and should not be construed as, an express or implied endorsement by Hockley Ltd. Any questions or comments relating to such other sites should be addressed to the operator or operators of those sites.


Hockley Ltd products depicted in this site are representative of the Hockley Ltd collection. Not all Hockley Ltd products are shown in this site. Not all Hockley Ltd products that are shown in this site are, or will be, available at all Hockley Ltd stores. The style, designs and colours of Hockley Ltd and other products shown in this site may be changed without notice.


The purchased goods may be returned within 14 (fourteen) days from the delivery date.
Returns will only be honoured if the label remains intact and in perfect conditions and in their original packaging.
Returns that are damaged, soiled or returned without all labels may not be accepted and may be sent back to the customer.

You will be responsible for the cost of returning the goods. We recommend that you use a courier for the return of the Product(s) in order to allow the tracking of the shipment. Hockley will not be held responsible for refund or compensation of goods that have been lost, stolen or damaged.

When you return goods, the credit will be issued in the same form as payment for the original order less any taxes or import duties incurred, if your order is being shipped back to us from outside of the UK.  The original shipping charges will not be refunded.

Hockley will make every effort to promptly refund the Customer within 14 days (fourteen) from the written order cancellation request and receipt of the returned goods. We will send an e-mail confirmation once the refund has been completed.

Please note that for the duration of our sale we do not offer exchange or refund unless the goods are faulty.

To return an item:
Please e-mail [email protected] within 7 days of receiving your order to request a Return Reference.
Please note that we can only issue refunds on goods that are shipped back to us within 14 (fourteen) days of receipt.


Material in this site may contain inaccuracies or typographical errors. Hockley Ltd shall not be liable or responsible for any loss or damage caused by or arising from any user's reliance on information obtained from or through this site. It is your responsibility to evaluate the information and other content available through this site. This site and the information and materials contained in this site are subject to change at any time, and from time to time, without prior or subsequent notice.

No Warranties

This site and the contents of this site are provided on an "as is" and "as available" basis. Hockley Ltd makes no representations or warranties of any kind, express or implied, including, but not limited to, warranties of title or freedom from malicious programs (such as viruses, worms or trojan horses) or implied warranties of merchantability or fitness for a particular purpose, with respect to this site or its contents and expressly disclaims any representations and warranties. Hockley Ltd does not represent or warrant that the information contained in this site is accurate, complete or up-to-date, that this site is free of defects or that any defects will be remedied. You agree, by using this site, that your use of this site is at your sole risk, that you assume full responsibility for all loss of use, loss of data and costs associated with all necessary servicing or repairs of any equipment and/or software that you use in connection with this site, and that Hockley Ltd shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this site. Where applicable law does not allow the exclusion of implied warranties, some or all of the foregoing disclaimers of warranty may not apply to you.

Limitation of Liability

In no event shall Hockley Ltd be liable for any actual, direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any other damages whatsoever, even if Hockley Ltd has been previously advised of the possibility of such damages, whether in an action under contract, tort or under any other theory, arising out of or in connection with the use, inability to use, or performance of the information, products and materials on this site. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, some or all of the above limitations may not apply to you.


You agree to defend, indemnify and hold harmless Hockley Ltd, its affiliates and their officers, directors, employees and shareholders from and against any and all claims, damages, losses, costs and expenses, including, but not limited to, reasonable attorneys' fees and court costs, arising from or related to your use of this site.


These terms and your use of this site will be governed by english laws and any dispute arising under these terms or out of your use of this site will be subject to the jurisdiction of the english courts. By using this site, you hereby agree to the personal jurisdiction of, and venue in, such courts.